Service Agreement 1

    Whole Home Maintenance Subscription 

    Service Agreement

    Frequency: “Every other month”. Six total service visits each year. 

    Duration of Agreement: Agreement automatically renews month to month, year to year, unless cancelled by either party. 

    Service Scope (For frequency of each task, reference this link): 

    • HVAC: Changing of filters, cleaning/inspection of condensate line, cleaning of exterior AC coils, heat recovery unit intake screen cleaning/filter cleaning/core cleaning, whole home humidifier seasonal setting/water panel replacement. 
    • Plumbing: Leak checks, toilet tank monitoring, sump pump testing, water heater TPR inspection/tank draining, water pressure monitoring.
    • Electrical: GFCI testing, AFCI testing.
    • Appliances: Garbage disposal cleaning, dryer vent cleaning, washing machine hose monitoring/filter cleaning, fridge coil cleaning/filter replacement, dishwasher filter cleaning/leak monitoring, range hood filter cleaning.
    • Winterizing: Water spigots, seasonal furniture, heat tape/ice melt cable monitoring
    • Fire Safety: Smoke detector testing, fire extinguisher inspection, fire escape inspection.
    • Garage: Door auto-reverse inspection, bearing/joint lubrication.
    • Misc: Exterior door weather stripping inspection, limited attic leak/insulation inspection, roof ice dam monitoring, foundation/hardscape/retaining wall monitoring, utility shut-off monitoring, combustible gas leak inspection near appliances, carbon monoxide alarm testing.
    • Additional services may be added without notice. 
    • Service may be retracted with written notice. 

    Supplies Included (Prices may be itemized from service cost): 

    • Furnace Filters 
    • Smoke Detector Batteries/Carbon Monoxide Batteries
    • Refrigerator Water Filters
    • Range hood filters (if disposable)
    • Various disposable cleaning supplies
    • Whole home humidifier water panels
    • Softener Salt (if upgrade is purchased) 

    Partial List of Supplies not Included, even when our testing/inspection reveals deficiencies:

    • Replacement/Upgraded Smoke Detectors/CO alarms
    • Sump Pumps or check valves
    • Replacement water heater TPR valves
    • Replacement/Upgraded Fire Extinguishers
    • Replacement/Upgraded GFCI receptacles
    • Dryer duct transition hose/clamps/exhaust vents. 

    Mr. ProActive Disclaimer

    Not a warranty: Guarantee is limited to the maintenance tasks specified in “Whole Home Maintenance Subscription Service Agreement” being completed in a professional, high quality manner.  In the areas and aspects of your home we are directly assessing, we may make a judgement regarding the condition of systems and components. However, our service is not a home warranty, appliance warranty, nor an insurance policy. We cannot predict the future and our judgements are simply professional opinions.

    Not an exhaustive home inspection: While Mr. ProActive strives to be strategically thorough in the services offered, there are components, systems and areas of your home that are beyond the scope of this agreement. We simply cannot service or check everything, everytime. Our services are not technically exhaustive. There may be deficiencies present that we will not discover. For example, we may check for combustible gas leaks near your appliances, but it is possible that a leak could develop elsewhere in the home or even near your appliances immediately after we have done our check.

    We cannot eliminate all risk: Deficiencies may develop and create risk in between our service calls. For example, smoke detectors will eventually fail, and some time will pass between them failing and our next service call. There are also various home maintenance tasks that we do not perform and remain the responsibility of the homeowner. 

    We are generalists, not specialists: There are systems and components that require the attention of specialists from time to time at the expense of the homeowner. We may make professional recommendations and/or arrange service visits from specialists with prior consent from the homeowner, but Mr. ProActive is not responsible for work conducted by third parties.  

    Partial List of things we are not reporting on or servicing:  Code or zoning violations, systems or component installation, permit research, structural, geological, soil, wave action or hydrological stability, survey, engineering, analysis or testing, termites or other wood destroying insects, rodents or other pests, dry-rot or fungus, latent or concealed defects, asbestos, radon gas, lead paint, urea formaldehyde, toxic or flammable chemicals, water or air quality, PCB's or other toxins, electromagnetic fields, underground storage tanks, proximity to toxic waste sites or other environmental or health hazards, private water or sewage systems, pools, spas, hot tubs, saunas, steam baths, fountains or other types of or related systems and components, radio controlled devices, Automatic gates, elevators, lifts, dumbwaiters, thermostatic or time clock controls,radiant heat systems, furnace heat exchanger, solar heating systems, gas appliances such as fire pits, barbecues, heaters and lamps, main gas shut off valve, odors or noise, seismic safety, freestanding appliances, security systems, personal property, any adverse condition that may affect the desirability of the property, unique/technically complex systems or components, system or component life expectancy, adequacy or efficiency of any system or component, discovering or reporting on the presence or absence or mold or mildew.  Furthermore, we are not responsible for any damages that arise from or related to mold or mildew, even if the mold or mildew is a direct consequence of a condition we intend to discover.

    Service Agreement: Client will pay agreed upon price for services rendered. By signing you acknowledge having received a detailed description of the package you are purchasing. Service may be cancelled with 10 day written notice. While there are no cancellation fees, any refunds or final amounts due after cancellation will be calculated in consideration of the following factors; our account creation costs (not to exceed 35% annual rate), exact services rendered thus far, amount paid thus far. 

    Media Release: By signing this document, you hereby grant permission to Mr. ProActive to record media (photographic, video and audio) of your home and its systems or components for the purpose of documentation, training, or marketing purposes. You waive any right to inspect or approve the finished electronic matter now or in the future, whether or not the use of such media is known to you or not, and you waive any right to royalties or other compensation arising from or related to the use of the media.